Details
My role:
Product designer
Timeline:
2 months
Responsibilities:
End-to-end process
Overview
School administrators needed a centralized hub to purchase licenses, onboard large student rosters, and assign therapists without drowning in complex clinical data. UR Health Admin Web transforms complex therapy management into a clean, zero-panic operational dashboard.
Problem
School admins buying therapy software lacked a unified system to manage student rosters, monitor therapist workloads, and track institutional usage, resulting in onboarding bottlenecks and poor software adoption.
Tools
Highlights.
65%
RESEARCH
The design mandate
Surfaced exportable macro metrics (Active Users, Session Duration) to quickly prove platform adoption.
Built a clean, zero-distraction desktop panel for admins alongside a playful mobile AR app for kids.
Standardized bulk CSV uploads with auto-mapping to replace tedious single-user manual forms.
Displays critical adoption metrics (Total Active Users, Avg Session Duration, Total Sessions Played, Active Trainers) at peak visual priority.
Games Library
Browse, assign, and customize gamified pediatric therapy modules across Cognitive, Behavioral, CBT, and Physical domains.
View Progress Report
Serves as the central portal for school administrators, therapists, and parents to monitor longitudinal student development across all 5 therapy domains
RESEARCH
Usability testing insights.
Admins successfully mapped custom fields on the first attempt (45% of school)
Discoverability is enhanced with a product-focused home page. (60% participants)
12 out of 28 Therapists found it slow to open individual student profiles one by one just to reassign or adjust a student's session status.
Lessons (The wins)
Working on pediatric health data taught me that UX isn't just about utility—it's about emotional regulation. Learning how to translate raw, volatile telemetry into calm, plain-language text taught me to design interfaces that inform users without triggering anxiety.
What I'd Do Differently
(Optimizing the Process)
Should have added subtle, contextual tooltips explaining metric calculations on hover would reduce the reliance on documentation during district-wide platform rollouts.
Tradeoffs (Strategic Choices)
Combining admin metrics and clinical notes into one view caused severe visual clutter. Splitting views via domain sub-tabs (Cogni, Calm, etc.) kept the interface scannable.